Payment
Cash payment on board before the tour starts or prepayment via credit card. A deposit will be required in order to confirm your reservation.
For the semi-private tours which are for a limited number of people, we do not offer a discount on children over 3 y.o. since they are counted as participants of the tour, unless there is a meal included for which we offer them a small discount. Children up to 3 y.o. are joining the semi-private tours free of charge and are not counted on the total number of persons participating in the tour.
Special offers and discount policy
Special offers are not eligible of any additional discount. Our 10% discount offer for joining two or more joined tours does not apply to our Special Offers.
Cancellation Policy
For individual customers:
For joined shore excursions:
- Eight (8) days or more prior to your reservation your payment will be fully refunded.
- One week or less prior to your reservation you will be charged with a 20% of the total amount.
- 48 hours or less prior to your reservation there will be no refunds issued.
- Full refund will be made in case of force majeure, war, riots, extreme weather conditions, earthquakes, terrorism attacks etc that prevent traveling either at the place of origin or the destination.
Olympic Tours reserves the right to cancel scheduled tours due to limited participation or other reasons beyond our control two (2) weeks before the date of the tour. In such case all payments will be refunded and no compensation will be paid or requested from Olympic Tours.
For private day tours:
- Eight (8) days or more prior to your reservation your payment will be fully refunded.
- One week or less prior to your reservation you will be charged with a 20% of the total amount.
- 48 hours or less prior to your reservation there will be no refunds issued.
- Full refund will be made in case of force majeure, war, riots, extreme weather conditions, earthquakes, terrorism attacks etc that prevent traveling either at the place of origin or the destination.
For private multiday tours:
- Forty five (45) days or more prior to your reservation your payment will be fully refunded.
- One month or more prior to your reservation you will be charged with a 20% of the total amount.
- Within two (2) weeks prior to your reservation you will be charged with a 50% of the total amount.
- Less than one week prior to your reservation you will be charged with a 70% of the total amount.
- If you will not show up on the day of the tour, there will be no refunds issued.
For joined multiday land tours:
No cancellation fees will be charged and full refund of any amount received at least as a deposit will be made for cancellations 30 or more days prior to the starting date of the tour. For cancellations from 30 days and up to 3 days prior to the starting date of the tour, a 30% amount will be charged as cancellation fee. No refunds will be made to any customers who cancel in the last 72 hours or fail to show up for a tour departure at the designated time and place, or who leaves, or otherwise does not use all of the services scheduled to be provided by a tour.
Olympic Tours reserves the right to cancel scheduled tours due to limited participation or other reasons beyond our control. In such case all payments will be refunded and no compensation will be paid or requested from Olympic Tours.
For B2B customers agreement correspondence is valid.
A 5% service fee will be applicable if the booked services are refunded or cancelled.
Consultation
We can plan customized private tours for our customers whether they are couples, families or larger groups that travel individually. We customize, to the extent possible, existing tour proposals without any additional charges or fees of any kind.
For customized private travel planning we reserve the right to request an advanced payment of 200.00 € that will be used to cover administration expenses in the case that the customer will not proceed with the booking of the tour. In any other case the amount of 200.00 € will be deducted from the total price of the tour.
Disputes
The law of The Hellenic Republic of Greece will prevail.
Force Majeure
Due to reasons beyond our control we reserve the right to change the terms of the reservation, the transportation vehicle and/or the itinerary. In such a case you will be informed as to the reasons and alternatives will be offered. Moreover, for reasons of limited availability we can arrange for different but of equal value services(restaurants, wineries, etc) to substitute unavailable suppliers. At no time will compensation be paid or requested from this company. All of our services are provided by reputable independent professionals and we only act as an agent of the suppliers of these services. We accept no liability of any kind from any loss, damage, injury, costs of delays resulting from your use of our services. Personal items should remain at all times during the tour under your personal control.
Fair Usage Policy
In order to protect the quality of services offered to our clients, Olympic Tours has drawn up and implemented this Fair Usage Policy, applicable to all schemes of use of extra services offered during our private tours. This Fair Use Policy is designed to make sure that Wi-fi hotspot users receive a fast and reliable service. A very small number of our guests use the Wi-fi service inappropriately, for example by sending or downloading large files, or using 'peer to peer' and file sharing software (which may involve sending and receiving video and other large files). This means that service quality for all users is affected, making it slower for everyone to access the internet or send and receive emails. The on board Wi-Fi hotspot is generally meant for emailing, social media, instant messaging, browsing and search activities. Guests who use file-sharing software or download large files are usually the ones affected by our policy. Media streaming and downloading of torrents also contribute to the excessive use of bandwidth capacity.